By using Jumia.ca, you agree to abide by our rules and all applicable Canadian laws. Users are expected to act ethically and with respect for others. Misuse of the platform may result in warnings, suspensions, or permanent account termination.
The following are strictly prohibited:
Illegal or stolen items
Controlled substances or drug paraphernalia
Counterfeit currency or documents
Weapons, explosives, or ammunition
Adult services or explicit content
Endangered species or unlawfully sourced animals
Pyramid schemes or deceptive marketing
Event tickets that violate resale laws
Tobacco, vaping, or cannabis products (except where authorized by law and under specific terms)
Do not upload or reproduce copyrighted materials without authorization
Do not use third-party trademarks in your listings without permission
Users are solely responsible for the content they publish
No harassment, discrimination, or offensive behavior
No mass messaging or spamming
Respect the boundaries of others' personal information
Cooperate with moderation staff during investigations
Minor violations: Content removed + warning
Repeated violations: Temporary suspension (7 to 30 days)
Major violations: Permanent ban and reporting to authorities
To report abuse, click the “Report” button on any listing or message. Our moderation team reviews flagged content within 24–72 business hours.
Appeals must be submitted within 30 days to: [email protected]. All appeals are reviewed independently.