We follow all applicable privacy laws, including:
PIPEDA (federal)
Quebec Law 25
CASL (anti-spam law)
Identity Data: Full name, email, phone number, postal code
Listing Data: Images, descriptions, price, geolocation
Activity Logs: Login data, usage patterns, device info, IP address
Transaction Data: Payment confirmations, receipts, ratings
To provide services and features
To detect fraud and enhance security
To communicate with users
To comply with legal and regulatory obligations
With service providers (e.g., hosting, analytics, payment gateways)
With law enforcement (only when required)
During mergers, acquisitions, or restructuring
Under Canadian law, you may:
Access your data
Correct inaccuracies
Withdraw consent (where applicable)
Delete or port your data (subject to retention limits)
File a complaint with a privacy regulator
Contact: [email protected] | 1-800-JUMIA-CA
Active accounts: Until closed
Inactive accounts: Deleted after 3 years
Transaction records: Retained 7 years for compliance
Messaging data: Stored 2 years
We apply industry-standard encryption, secure data storage, and employee access controls. We investigate and report any data breaches.
Our services are not intended for users under 13. Users aged 13–15 must provide parental or guardian consent.
We use cookies for:
Site functionality (essential)
Analytics and performance
Advertising personalization (with consent)
Users may manage cookie preferences in their account or browser settings.
Privacy policy updates will be posted 30 days in advance. Users will be notified via email or platform banner.